General terms and conditions
Welcome to PlayZilla Casino, the pulsating hub of online gaming that brings a world of entertainment to your fingertips! We’re thrilled to have you on board.
Our Terms and Conditions page, although not as riveting as our vast selection of games, is a key player in ensuring a safe, fair, and enjoyable gaming experience for all our members. Here, we lay the groundwork for your gaming journey, setting out the guidelines to guarantee the smooth sailing of our operations, as well as your engagement on our platform.
Think of this page as the rulebook that shapes your adventure at PlayZilla Casino, laying out the rights, responsibilities, and obligations of all parties involved. The terms and conditions outlined here govern your use of our platform, providing clarity about our relationship and ensuring full transparency.
1.1 Please read these General Terms and Conditions prior to using our website play-zilla.com (hereinafter referred to as the “Website”). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):
- General Terms and Conditions displayed on this page;
- Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
- Rules of particular games offered on our Website, which may be accessed through such games;
- Other terms and conditions that you may accept in order to use certain sections and services available on our Website.
1.2 In case of any discrepancy terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.
1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.
1.4 Unless otherwise defined, all references in the Terms to “we”, “us”, “our” refer to the Company, while references to “customer”, “you”, “your” refer to the person using our Website and accepting the Terms.
1.5 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.
1.6 The Company offers access to games only through a protected network using technology for encrypting sensitive data.
Regulatory requirements and limitations
2.1 You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 (eighteen) years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18 (eighteen).
2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.
2.3 Residents of the following countries (the “Excluded Jurisdictions”): Afghanistan, Belarus, Belgium, Bulgaria, Curaçao, Cyprus, Denmark, Estonia, France, Greece, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Spain, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Cote d’ivoire do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.
2.4 Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in Section “Additional Territorial Restrictions” of these General Terms and Conditions. By accessing such software, you warrant that you are not a resident of such jurisdictions.
3.1 In order to use the full functionality of our Website you must open a personal account with the Website.
3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
- each action performed using a Duplicate Account is considered void;
- any promotions that the Duplicate Account has participated in will be cancelled;
- any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;
- the Duplicate Account will be closed without an option to reopen it.
3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.
3.4 You must not sell or transfer your account to any other person and you must not buy or acquire accounts of other persons. You agree that any attempt to do so shall be null and void and shall constitute a breach of these General Terms and Conditions. This restriction includes, however is not limited to, a full prohibition on the transfer of any assets of value of any kind, such as, however not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of the said transfers includes, however is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape of form.
3.5 It is forbidden to use the login and password of any other person to access the Website.
3.6 You must maintain your account details up-to-date. You must immediately let us know of any changes in your registration data.
3.7 Closure of your account: you may close your account at any time by contacting the customer service, however the below conditions apply:
- You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.
- In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided and you will be returned the last deposit amount.
3.8 Self-exclusion request: you can contact the customer service via e-mail: email@example.com, and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company will make reasonable efforts to prevent the opening of new accounts but it’s ultimately your sole responsibility to make sure no other accounts are opened. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.
3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.
4.1 By opening an account on our Website and by using our Website you warrant that:
- you are acting on your own behalf;
- you are a competent and law-abiding citizen;
- you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
- all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;
- you fully understand and accept the fact that there is a possibility of monetary loss while using our services;
- you are not using monetary funds that you have received in an illegal way or from illegal sources;
- you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;
- the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.
4.2 By opening an account on this Website, you warrant that you have never previously registered another account or received any money through an account belonging to any other person.
4.3 By opening an account on this Website, you warrant that you have provided us with true and complete information as requested in the registration form.
Verification of your age, identity, and other checks
5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.
5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.
5.3 You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.
5.5 By accepting these Terms and Conditions, you agree that we are entitled to carry out additional security checks to verify account information and activity in line with applicable regulation and our security and anti-fraud procedures, by carrying out verification via calls / phone, face verification or other such verification as is required to ensure that you are who you say you are.
Account balance, depositing and withdrawing funds
6.1 When you open an account at the Website you agree that the financial operations connected to your account will be processed directly by the Company, an operator of a payment system, and/or by a third party designated by the Company to perform this activity.
6.2 Depositing or withdrawing funds is facilitated through the payment system of your choice (among those available on the Website from time to time). Wherever possible, withdrawals are processed using the same payment method used to fund the account. You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.
6.3 The account balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit or an active balance does not earn any interest.
6.4 By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.
6.5 The Company reserves the right to define the minimum and maximum sums of the deposit to the account at its discretion.
6.6 Refund policy
6.6.1 You acknowledge and agree that the Company generally offers no refunds of the funds deposited to your account. However, we may consider a refund in exceptional circumstances, including technical problems with our Website or the payment instruments.
6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.
6.6.3 To be considered for a refund, you must contact our customer support within 24 (twenty- four) hours of the transaction in question. We will endeavor to respond to your request within 10 (ten) business days. For the avoidance of doubt, all refunds are always at our sole and absolute discretion.
6.6.4 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.),also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
6.6.5 If you were funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made.
6.6.6 If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our KYC Department, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
6.6.7 In all cases when we perform a refund, all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
6.7 You can withdraw any winnings from your account by submitting a valid withdrawal request. We will process all such requests in accordance with our withdrawals rules as described in the Terms.
6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.
6.9 You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion or illegal activity.
6.10 The Company will attempt to satisfy your wishes in terms of payment method, however, the use of payment method you prefer could not be guaranteed. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.
6.11 All withdrawals are processed according to our general and individual withdrawal limits. The general limits are as follows:
6.12 The minimum withdrawal amount per transaction is EUR 10 (ten). The maximum withdrawal amounts are EUR 1,000 (one thousand) per transaction, EUR 5,000 (five thousand) per week, and EUR 20,000 (twenty thousand) per month.
The withdrawal limits determined and described under point 6.12 do not apply if you are a permanent resident of Turkey.
6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.
6.14 The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.
6.15 Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. You consent that you are familiar and agree with the timetable of withdrawing funds. After the financial department has worked through the request to transfer funds, any further delays in processing payments are not the Company’s responsibility.
6.16 The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and of your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation. The Company reserves the right to postpone performing any payments or providing the sum of the winnings until all verification procedures and checks outlined in the Terms are successfully completed.
6.17 The Company keeps customer funds separate from its own funds in dedicated client bank accounts. This set-up ensures that funds held in customers` accounts are kept secure in case of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.
6.18 If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as ‘Inactive Account’. Each Month we may charge EUR 5 (five) as an administration fee while the Account remains Inactive. We have the right to change the monthly administrative fee on our own discretion without notice. If the Account balance is less than EUR 5 (five), the entire amount will be charged. When the balance reaches zero, no more administrative fees shall apply.
6.19 In case of software malfunctions, erroneous financial transactions, etc., the Company has the right to write off incorrectly accrued funds from the customer’s accounts, and also undertakes to refund all amounts incorrectly written off or not accrued due to technical problems to customers’ accounts during 30 (thirty) days from the time such failure has been detected.
6.20 In case the Company has mistakenly (due to a technical error in the winnings table, an error caused by a human factor or a different kind of error) replenished the customer’s account with funds that do not belong to him, then this amount will be considered the property of the Company and will be deducted from the customer’s account. If a customer withdraws funds that do not belong to him before the error was noticed, then the mistakenly paid amount (without prejudice to the legal means and actions of the customer) will be considered as a customer’s debt to the Company. In the event of an inaccurate replenishment of the balance, the customer must immediately notify the Company via e-mail.
6.21 Transfer of funds between customers in any form is strictly prohibited. The Company reserves the right to block all the accounts involved in transfers, deduct any winnings and report such activity to the relevant authorities.
6.22 At any point in time, the Company is authorized to write off the positive balance in your account balance to credit the amount you owe to the Company.
6.23 You assume full responsibility for paying all taxes, collections and other expenditures associated with any win from using the Website services. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income
Bonuses and promotions
7.1 From time to time we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points and/or other special offers (referred to in these General Terms and Conditions as “bonuses” or “promotions”). Some promotions require you to make a deposit (the “associated deposit”) of a defined minimum amount in order to be eligible for the same. You understand and agree that such promotions have their own terms and conditions, in addition to these General Terms and Conditions. These are listed in the relevant sections of the Website. In case issues arise about the conditions of these promotions, bonuses and special offers, the relevant terms and conditions of the promotion in question will prevail over these General Terms and Conditions.
7.2 Any bonus offer is limited to one per person, family, household address, telephone number, personal or shared computer (e.g. school, public library or workplace) and personal or shared IP address.
7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.
7.4 Residents of any of the Excluded Jurisdictions are not permitted to register or take advantage of any promotion.
7.5 All promotions are restricted for residents of Croatia, Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia, Argentina.
7.6 All our bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applicable to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from such promotion (depending on the terms of the promotion in question). By way of example, a wagering requirement of x5 (five) means that you must bet the equivalent of five times the respective amount. Wagering requirements applicable to each promotion are listed it the relevant sections of the Website dedicated to such promotion, and in the Terms.
7.7 Different games contribute a different percentage towards the wagering requirements:
|Slots* (except the ones listed below), Bingo, Scratch Cards and Keno||100%|
|All Live Games||10%|
|All Table and Card games||10%|
|Jackpot Slots||Not available for play with bonus funds|
7.8 Special Games contribute with 50% of the bets towards the wagering requirement. The Special Games List is: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.
7.9 Excluded Games contribute 0% of the bets towards the wagering requirement. The Excluded Games List is: Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Plinko, Hi Lo, Mining Madness.
7.10 In addition, the Prohibited Games cannot be played at all when there is an active bonus on the account. The Prohibited Games list is: 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop, Aztec Emerald, Wild Hearts, Starfang, Guardians of Inari, Legend of Hydra Power Zones, Ishtar Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Dr. Jekyll & Mr. Hyde, Sugar Pop 2, Sugar Pop, Spinfinity Man, Take the bank, Mr Macau, Take the Kingdom, Legend of the Nile, The Hive, Mystic Hive, Take Santas Shop, Tower of Fortuna, Thai Blossoms, Stay Frosty, Triple Juicy Drops, Enchanted, Pinocchio, Fruit bat crazy, Viking Voyage, Total OverDrive, Back to venus, Take Olympus, Lava Gold, Return to Paris, WBC Ring Of Riches, Zorro Wild Heart, Crazy Jungle, Johnny the Octopus, Johnny the Octopus HR, Magic Crystals, Minesweeper, Minesweeper HR, Redbeard & Co., Secondary game, White Rabbit, Lil Devil, Crazy Gems, Diego Fortune, Fruity Frost, Gnomes’ Gems, Happy Chinese New Year, Hell’s Band, Hunting Party, Kailash Mystery, Kangaliens, Nord’s War, Poisoned Apple, The Witch, Wild Galaxy, Zodiac, Mighty Moon, Clover Wheel, Neon Bananas, Defenders of the Monastery, Extra Liner Jackpot, Hot Dragon, Amu Tep, Tizona, Astro Legends Lyra and Erion, The Sword and the Magic, Romance V, Sushi Yatta, Towering Pays Excalibur, Elite of Evil Portal of Gold, Jasons Quest, Euro Golden Cup, Gods of Power, Maya U Max, Empire Shields, Fruit Punch KO, Star Supreme, Spirits Of The Valkyrie, Candy Tower, Marvelous Furlongs, Knockout Football Rush, Fly, London Hunter, Jellyfish Flow, Big 500 Slot, Cops N Robbers Megaways, Tiki Tastic, Da Winci, Bullion Bars, Jungle Falls, Paint, Gifts of Ostara, Gladiators Go Wild, Phantasmic Fortunes, Secrets Of The Sorcerer, Steam Spin, Raigeki Rising x30, Wild Mine, Gates of Babylon, Dino Odyssey, Monkey God, Bangkok dreams, Age of Dragons, Age of Ice Dragons, Wildcraft, Sky Hunters, Beers on reels, Firedrakes Fortune, Agent 51, Finnegans Formula, Age of Huracan, Double Joker, Tree of Gold, Desert Gem, Speakeasy Boost, Joker Times, Blazing Bull 2, Jewels of Jupiter, Joker Times Xmas Edition, Atlantis Thunder, Burning Diamonds, Griffins Quest, Pawprints of Purrsia, Griffins Quest Xmas Edition, Joker Leprechauns, Pearls of Aphrodite, Atlantis Thunder St Patricks Day, Hattrick Heroes, Hercules: Do Or Die, Secrets of the Nile, Gold Bonanza, Ali Babas Luck, Leprechauns Magic Megaways, Ali Babas Luck Megaways, Lucky Clucks, Vampire: The Masquerade – Las Vegas, Beautiful Bones, Castle Builder 2, Cool Buck 5 Reel, Immortal Romance, Peek-a-Boo – 5 Reel, Santas Wild Ride, Scrooge, Stardust, Tomb Raider- Secret of the Sword, Untamed Giant Panda, 11 Champions, Pirates Quest, Amber Sterlings Mystic Shrine, Thunderstruck Wild Lightning, Lara Croft Temples and Tombs, Tiki Mania, Banana Drop, Royal Mint Megaways, Diamond King Jackpots, Atlantis Rising, Jurassic Park Remastered, Big Bad Beasts, Zombie Hoard, Age of Conquest, Augustus, Golden Stallion, Incan Adventure, Africa X Up, Chronicles of Olympus X Up, Blood Suckers, Blood suckers 2, EggOMatic, Narcos, Reel Rush 2, Robin Hood: Shifting Riches, Scudamore’s Super Stakes, Secrets of the Stones Max, Serengeti Kings, Simsalabim, Street Fighter 2, Victorious, Wish Master, Scudamores Super Stakes, Wilderland, Rome The Golden Age, Codex of Fortune, Mansa Musas Golden Journey, The Wild 3, God of Fire, Cosmic Charms, Kaiser, Golds Guardian, King Kokos Quest, Hula Magic, Mystery Fox Christmas Party, Faith, Titans Riches, Book of Itza, Scrolls of Aphrodite, Emeralds of Oz, The Smashing Biscuit, Hammer of Gods, Viking Runecraft, Sea Hunter, Mystery Joker 6000, Sweet Alchemy, Bakers Treat, Gunslinger Reloaded, Gemix 2, Pimped, Rage to Riches, Royal Masquerade, Eye of the Kraken, GEMiX, Solar Queen, Solar King, Solar Temple, Mr Cashback, Streak of Luck, Wolves Wolves Wolves, Savage Jungle, Hainan Ice, Midnight wilds, Ace Ventura, Ice Cave, Stallion Strike, Gem Splash Rainbows Gift, The Perfect Heist, Gem Splash Kings Court, Jungle Trouble, Miss Fortune, Heart of the Frontier, Ways of the Phoenix, Galactic Streak, Bombs, Gem Splash Marilyn Monroe, Wild Lava, Gates of Olympus, Bronco Spirit, Golden Beauty, 3 Kingdoms Battle of Red Cliffs, Jungle Gorilla, Queen of Gold, Gold Train, The Champions, Emerald King, Wild Depths, Blaze of Ra, Wild Swarm, Bison Battle, The Shadow Order, Land of Zenith, Fat Drac, Crown of Valor, Dwarfs Gone Wild, Parrot Bay, Tommy Guns Vendetta, Alchemy Ways, Million Dracula 2, Million Zeus, Nefertitis Riches, Million 88, Solomon The King, Million 777, Super 20 Stars, Arcade Bomb, Reel Heist, Piggy Pirates, Spin Town, Win Escalator, Well of Wishes, Jewel Scarabs, Aztec Spins, Reel Keeper, Wild O Clock, Lucky Fridays, Dragons Fire Infinireels, Ancients Blessing, Cobra Queen, Cash Ultimate, Night Roller, The Wisecracker Lightning, Lions Hoard, Beriched, Get the Gold Infinireels, Fa Fa Babies, Ras Legend, Three Musketeers, Dragons Fire Megaways, Royal Gems, Atlantis (Red Tiger), Gems Gone Wild Power Reels, 5 Families, Hoard of Poseidon, Golden Tsar, Aurum Codex, Betty Boris and Boo, Primate King, Harlecoin, Reptizillions Power Reels, Wild Hot Chilli Reels, Wild Expedition, Forever 7s, Dragons Fire, Mega Pyramid, Mega Rise, Dynamite Riches, Eagle Riches, Leprechauns Magic, Bombuster, 10001 Nights, Jingle Bells Power Reels, Sylvan Spirits, Agent Royale, Pride and Prey, Hellcatraz, Marching Legions, Book of 99, Panda Warrior, Frequent Flyer, Heroes Hunt Megaways, Reel Clash, Monopoly Utility Trails, Rainbow Riches Race Day, Rainbow Riches Drops of Gold, Hurricane Horse, Gems Odyssey, Pets Go Wild, Crime Scene, Jokers Luck Deluxe, Jokers Luck, Wild Wild Cash Out, Bank Job, 1 Reel Egypt, 1 Reel Halloween, 1 Reel Monkey, 1 Reel Golden Piggy, 1 Reel Fruits, Mustang Riches, Casino On the House, Van Gogh, Laser Cats, Egypt King, Immortal Monkey King, Sea Raiders, Mega Maya, Sea God (Swintt), Royal Rumble XtraGacha, Kochbuch, Star Stretch, Tokyo Dragon, Jorgen From Bergen, Lone Rider XtraWays, Book of the East, La Tomatina, Soldier of Rome, Black Horse, Hot 777, Fruit Mania Deluxe, Hot 777 Deluxe, Butterfly Lovers, Black Horse Deluxe, Sonic Reels, Telly Reels, Arcade, Football Mania, 9 Lions, Larry the Leprechaun, Relic Hunters, Reel Hero, Football Mania Deluxe, Power of Gods The Pantheon, Neon City, Lucky 9, Power of Gods Egypt, Reel Joke, Prosperity Pearls, Power of Gods Hades, Sizzling Bells, Jelly Reels, Spectrum, Frozen Inferno, Jokerizer, Alchymedes, Wolf Hunters, Legion Hot 1, Towering Pays Valhalla, Double dragons, Spina Colada, Ozwins Jackpots, The Royal Family, Vikings Go To Hell, Tuts Twister, Dark Vortex, Baron Samedi, Football Glory, All Star Knockout Ultra Gamble, Frost Queen Jackpots, Atlantean Gigarise, Robin Sherwood Marauders, Cauldron, Martian Miner Infinity Reels, Robin Nottingham Raiders, Winfall in Paradise, Hunters Moon Gigablox, All Star Knockout, Holmes and the Stolen Stones, Cazino Cosmos, Dwarf Mine, Niagara Falls, Jackpot Raiders, Johnan Legendarian, Super Cash Drop, Golden Boot, Hong Bao, Doctor Electro, Midas Treasure, Caribbean Anne, Zombie Queen, Operation Diamond Hunt, Big Bounty Bill, Pyro Pixie, Blazing Bull, Maui Millions, Ducks Till Dawn, Goblins and Gemstones, Caribbean Anne 2, Holmes Reel Detective, Viking Honour Xtrawild, Monster Domination, Book of Baal, Zilliard King, Legend of Senteng, 1 Reel Patrick, Wolf Call, Book of Raider, Vikings go to Valhalla, Rainbow Gold, Summer Cocktail, Across the Universe, Masters of Valhalla, Rise of the Valkyrie Splitz, Omuato, The Great Pigsby Megapays, Magic Spins, Book of Easter, JetX, CricketX, All That Cash Power Bet, Green Machine Deluxe Power Bet, FoxFire, Beat The House, Guises of Dracula, Interstellar Attack, Big Fishing, Feather of the Nile, Diamond Royale, Charmstones, Dragons Axe, 1 Reel Joker, Bomb Runner, It Came from Venus, Wild Diamond 7x, Mystery of LongWei, Dalai Panda, Stellar Spins, Wild Ocean, Loco Habanero, Snail Race, Dragons Chest, The Great Wall, Crystal Cavern, Savage Lion, Fishin for gold, Alice in the Wild, Wolf Haven, Wombaroo, Blazing Tiger, Jesters Joy, Prosperity Journey, Book of 8 Riches, Alice and the Mad Respin Party, Bonsai Spins, Red Hot Volcano, Clovers of Luck, Ocean Drive, Dwarfs Fortune Easter, Magical Reels, 4 Corners of Rome, Risque Megaways, Aped, Pile Em Up, Bolt X Up, Riot 2 BNB, Fluxberry, 1 Reel Panther, Stumpy McDoodles 2, Golden Forge, Zaidas Fortune, Cave of Gold, Candy Gold, Under the Bed, Ambiance, Booming Seven Deluxe, Booming Bananas, Chilli Chilli Bang Bang, Basic Instinct, Vegas High Roller, Golden Tiger, Roo Riches, Super 15 Stars, Macau High Roller, 9 Pyramids of Fortune, Oink Farm, Cannon Cove, Ali Babas Luck Power Reels, Lucky Mermaid, Spin Warrior Boom Pot, 1 Reel Reef, Rise of the Genie, Apache Way, Timelines, Majestic Mysteries Power Reels, 777 Super Big BuildUp Deluxe, Ark of Ra, Wild Marlin Big Game Fishing, Plingoball, Amazon Kingdom, Lucky Adam, Treasures of Kilauea, Piggy Luck, Super 25 Stars, 10001 Nights Megaways, Arabian Secret, Mad 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7.11 You will first wager your Real Money Balance. Once the Real Money Balance is fully wagered, you will start wagering your Bonus Balance.
7.12 Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.
7.13 Customers attempting to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived therefrom voided.
7.14 Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released in the real money wallet and will be available to withdraw according to our withdrawal rules.
7.15 If you register and receive no-deposit free spins upon registration, you agree to have your winnings from this promotion capped at 80 EUR, in addition to the wagering requirement of x40 (forty) on the derived winnings.
7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a EUR 20 (twenty) no-deposit bonus will have a maximum withdrawal limit of EUR 100 (one hundred). Any winnings above EUR 100 (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.
7.17 All withdrawals made will be subject to audit and game play review, as well as account verification process.
7.18 Our bonuses are intended for entertainment purposes only. If the bonus or deposit are not used as intended (for casual betting and playing), we will deem such actions a violation of the Terms.
7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:
- any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table);
- placing individual bet amounts greater than 5 (five) EUR before wagering is met;
- moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
- from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
- two-tier betting;
- playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;
- other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.
7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.
Placing bets and gambling
8.1 When placing a bet, it is your responsibility to check that all details of the bet are correct.
8.2 Once you placed a bet, you won’t be able to cancel it. We reserve the right to deny any bet or cancel any bet already placed, at our sole and absolute discretion.
8.3 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.
8.4 We are not liable for any losses or damages which could be potentially caused by gambling.
8.5 In case of disagreement regarding a bet or winnings, the decision of the Company is final and not negotiable.
Fraud, illegal and improper use
9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
- using the Website for commercial purposes or in someone else’s name or interest;
- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
- using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets;
- colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;
- using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;
- engaging in money laundering, terrorism financing or any other criminal activity;
- threatening, harassing or abusing other customers or members of our staff;
- attempting to attack, gain unauthorized access to, or hinder operation of, the Website, the servers on which the Website is stored, or any server, computer or database connected to the Website, attempting to circumvent our security systems;
- attempting to copy, reverse engineer, decompile, modify, derive source code or other information from the software connected to, or used by, the Website, as well as attempting to remove or obscure any proprietary notices placed on such software, or use it for any other purpose than personal entertainment;
- attempting to sell or transfer your account to other persons or to acquire accounts of other persons.
9.2 You agree not to bring harm to the Website or its reputation.
9.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.
9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
- void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account;
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
- void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;
- contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.
9.5 The Company retains the right to notify the responsible government bodies as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as financial institutions in case of a suspected fraudulent, illegal or otherwise suspicious activity. For your part, you agree to provide full cooperation to investigations of such activities.
Limitations of liability
10.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.
10.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.
10.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:
- any error that you made by entering the wrong information;
- any kind of fraud, false or misleading activity;
- the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;
- any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;
- using your account for purposes that may be considered illegal according to the applicable legislation;
- any operations and transactions that are conducted after correct input of your username and password;
- any unsanctioned use of data connected to you or your account;
- inability to use the Website or absence of access to it for any reason;
- any action or transaction that is performed by a third party using your username and password;
- low quality of access (or lack of access) to the Website;
- any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;
- loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments;
- any electronic communication that was not received;
- the result of any action on behalf of the government or force majeure circumstances;
- participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;
- any errors, omissions, typos, bugs in the Website or the software used therein;
- any direct or indirect result of your breach of the Terms.
Changes on the website
11.1 The Company retains the right to make any changes to the Terms at its discretion, at any time.
11.2 Any changes become effective from the date indicated in the Terms. It is your responsibility to check for updates to the Terms each time you use the Website.
11.3 When you continue using the Website after any changes are made, you agree with these changes, no matter whether or not you received a factual notification of the changes or have familiarized yourself with them. If you disagree with any of the changes, you must cease further use of the Website.
12.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than 5 (five) business days after it has been sent. The Company has the right, but not the obligation, to conduct communication in writing. If you have any questions regarding your use of the Website or the Terms, please contact us at: firstname.lastname@example.org.
Complaints resolution procedure
13.2 Complaints are handled in the customer service and could be handled to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complaint.
13.3 A “dispute” is defined as any complaint which:
- relates to the outcome of the customer’s gambling transaction;
- is not resolved at the first stage of the Company’s complaints procedure.
13.4 Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: email@example.com
13.5 In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:
- Account username;
- Full name as registered on the account;
- Email the complaint from the registered email address;
- Email subject to contain COMPLAINT reason;
- A detailed summary/explanation of the complaint;
- Specific dates and times associated with the complaint.
13.6 Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will revise your case and provide you with an answer regarding the presented issue.
13.7 We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.
13.8 If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore further external complaints resolution channels.
13.9 You acknowledge and agree that you are contracting exclusively with the Company for provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors and payment agents.
Applicable law and jurisdiction
14.1 Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the Laws of Curacao.
14.2 The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of Curacao. We cannot accept responsibility under the laws of any other jurisdiction. You explicitly agree to the exclusive jurisdiction of the courts of Curacao as set out in this section.
Additional territorial restrictions
15.1 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. By making use of these games you warrant that you are not a resident of the respective restricted jurisdictions as outlined in this section below.
15.2 NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria,Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong,Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
15.3 In addition to the above, Planet of the ApesVideo Slot is unavailable for Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
15.4 Vikings Video Slot is not available in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
15.5 Narcos Video Slot is not available in the following jurisdictions: Indonesia, South Korea.
15.6 Street Fighter Video Slot is not available in the following jurisdictions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
15.7 Additionally, Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in the following jurisdictions: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg,Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
Sports betting rules
16.1 Sports Betting Rules
16.1.1 We accept bets on sports and other events (hereinafter referred to as “Events”). We reserve the right to void any bets placed by customers who have breached the Terms.
16.1.2 By placing a bet on any Event you warrant that you are not a representative of any state and municipal institution, enterprise or non-commercial organisation, you are not an employee of any bookmaker company, you are not an employee or member of Sports agency, you are not a professional sportsman, trainer, judge, member of Sports agency providing professional consulting services, you are not a sport manager or coach.
16.1.3 By placing a bet on any Event, you warrant that you are not participating in that Event, you possess no information about the Event not available to the general public, and you have no direct or indirect influence whatsoever on the outcome of the Event.
16.1.4 In case we have a reasonable suspicion of dishonesty in the course of the Event, or of unfairness in the outcome of the Event, we reserve the right to void the bets made on such Event and to refund the original stake amount.
16.1.5 We reserve the right to refuse and cancel bets caused by mistakes of employees or computer software (mistakes in odds and others) and other reasons causing incorrect bets or odds.
16.1.6 The customer is fully responsible for all bets placed on the Website through the customer’s account. We do not cancel or void any bets based on the grounds that the customer does not have an understanding of the markets or the Event.
16.2 Terms and Conditions for Accepting bets
16.2.1 Bets are accepted based on the daily “odds line,” which is a list of upcoming matches with odds and handicaps offered by the Company on outcomes of Events.
16.2.2 The odds and handicaps take into account the strength correlation of the competing teams or players and determine the value of the expected winnings of the person placing the bet.
16.2.3 The Company has the right to change the odds and handicaps at any time. The terms of the bets placed before the change are not affected by the change. The Company has the right to remove any Event from the offered “line”.
16.2.4 The customer places a bet according to the “line” operating at the time of the bet
16.2.5 The customer chooses the number of the event and outcomes of the competition from the predictions offered by the Company.
16.2.6 The customer must state the amount of each bet and receive a bet confirmation when the bet is placed.
16.2.7 After placing a bet with the Company, it cannot be canceled or changed.
16.2.8 Once determined, the outcome of an Event is settled. All played Events — pre-match and live Events – are paid according to the official result and after that are considered closed.
16.2.9 Events not started on time for any reason or even postponed may be kept open and all bets remain valid if those kick off (start) within the next 48 (forty-eight) hours from the official start time. In any other case, the Company reserves the right to void all bets of such postponed Events and refund the stakes to the customers at its own discretion.
16.2.10 The Company reserves the right to keep all bets valid and settle them according to the result for Events abandoned after start time and continued by the organizer within 48 (forty-eight) hours from the official start time.
16.2.11 As for Events abandoned after the start time and not continued by the organizer within 48 (forty-eight) hours, the Company will settle all determined markets decided before the Event was abandoned and void the rest by refunding stakes to customers. However, in cases like that the Company reserves the right to void all bets of such abandoned Events and refund all the stakes to the customers at its own discretion.
16.2.12 From general rule above, there are exceptions as follows:
- Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such a case, the 48 (forty-eight) hours rule does not apply. However, and in case of a tennis player retirement, all markets determined before the Event was abandoned (player retired) are settled accordingly and all the rest declared void and null. For the avoidance of doubt if a tennis player retired before the last point concluded, the match winner market is void, but all markets related to specific sets or games that were determined, are settled accordingly.
- Baseball games when two teams are playing 2 (two) games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local). For example, if they play 24 (twenty-four) hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers. If the start time changes, it is updated as soon as official information is out.
16.2.13 If the bets are settled according to the actual result of an Event as per the official announcement, then any change due to protest, doping etc. after 24 (twenty-four) hours or later occurs, such change is not taken into consideration and all bets will be paid according to the initial official announcement. If such change occurs before 24 (twenty-four) hours have elapsed, results of all bets will be recalculated according to such change.
16.2.14 The Company reserves the right not to accept all or part of a bet without providing a reason to the customer. If a bet is not accepted, customer’s stakes are refunded.
16.2.15 Before an Event starts, the Company reserves, at its own discretion, the right to void or cancel part of or the full bet even after its acceptance without providing any reason to the customer.
16.2.16 After the Event starts, the Company reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance, in case there is a valid reason for this, such as:
- mistake in the wording (semantic error) of the event or the odds, or starting time;
- the customer attempts to bypass Company limits (potential payout) and risk management by placing multiple identical or similar bets or opening multiple accounts;
- the customer is getting the advantage of any public announcement or secret information he has access to that determines the outcome of the Event;
- the customer combined related bets;
- the customer is actively participating in the Event, such as players, referees, managers, or is in direct or indirect relationship with events participants or has a direct or indirect influence on the Event result;
- the Company suffers a technical error offering wrong odds or Events;
- any other reason communicated to the customer upon request.
16.2.17 Several identical bets may be considered as one in case the customer made a number of mirror bets.
16.2.18 Information displayed during live Events (including the update of this information) is informative only. A wrong result is no reason to refund the wager. The Company accepts no responsibility for incorrect results during the live Event.
16.2.19 The Company is not responsible for incorrect spelling of surnames, team names and names of places for the Event.
16.2.20 Calculation of the bets is done by the Company. The Event results announced by the Company are the basis for calculating the wagers and determining the winnings. The Company is not obliged to follow the official result if there is suspicion of semantic or typing error proved by the real action of the event
16.2.21 The results of sporting Events announced in the periodical press may not be grounds for submitting players’ claims against the Company.
16.2.22 In disputed situations the final decision is made by the Company, taking into account practice of the bookmaking business and customers’ interests.
16.2.23 The Company has the right to limit the maximum bet for individual Events and also to limit or raise the maximum bet for specific persons without giving an explanation.
16.2.24 The Company reserves the right to cancel the bonus and to refuse to provide it to the client in case of suspicion of violation of the fairness of the game or the use of malicious strategies. Moreover, the Company reserves the right to refuse to provide a bonus to the client without giving reasons and prior notification. In case of a dispute situation, the decision of the Company is considered final and is not negotiable.
16.2.25 If the customer starts using the credited bonus money in the sports section, wagering requirements still must be met, despite the bonus has been expired or canceled automatically/by the customer.
16.3 Rollover rules for sports betting
16.3.1 In order to be able to request a withdrawal, the minimal wager of the free bet winnings has to be x3 (three). The customer has to roll over the amount of his winnings from the free bet, that was credited to his account, at least 3 (three) times on either single or multibet. Any bets made on Events with odds less than 1.5 (one and five tenths), will not be counted in the wagering of the winnings.
16.3.2 Only bets which are settled as won or lost are counted towards any type of rollover requirements.
16.4 Abandonments and Postponements
16.4.1 If an Event does not begin on the scheduled start date and is not completed within 48 (forty-eight) hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined. Reasons for this will include: through disqualification, interruption, withdrawal, changes in draws etc.).
16.4.2 If an Event starts but is later abandoned, and is not completed within 48 (forty-eight) hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined.
16.4.3 If an Event is not completed within the originally scheduled completion time prescribed in the specific sports rules thus an official result is declared or a result is declared by the particular Event’s relevant governing body, the Company reserves the right to consider the match officially valid. The Company’s decision is final and binding in this regard. Individual sports or Event’s governing bodies are defined by us, and are available on request.
16.4.4 There are exceptions as follows:
- Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such a case, the 48 (forty-eight) hours’ rule is not valid. However, and in case of a player retirement, all markets determined in the pitch are settled accordingly and all the rest declared void and null. For the avoidance of doubt if a tennis player retired before the last point concluded, the match winner market is void,but all markets related to specific sets or games that determined, are settled accordingly.
- Baseball games when two teams are playing 2 (two) games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local).
- For example if they play 24 (twenty-four) hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers.
- If the start time changes, it is updated as soon as official information is out.
16.5 Change of Venue
16.5.1 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is played on non-neutral ground or vice versa, all bets will still be considered valid. In the event of a change of venue where home team plays away or vice versa, all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse. As a general rule the first team listed is the ‘Home’ team unless otherwise stated.
16.5.2 For all non-team Events, if the scheduled venue is changed after the market has been opened, then all bets will still be considered valid except where stated within the individual sport rules.
16.6 Periods of Time
16.6.1 The posted duration of an Event is for reference purposes only. Bets will be valid despite the change in scheduled duration except where stated within the individual sport rules.
16.6.2 Any incident during injury or stoppage time that is played, is deemed to have occurred at the end of regular time, e.g. a goal scored in first half injury time of a soccer match is deemed to have been scored on 45 (forty-five) minutes.
16.6.3 In the case of the general implied rules of a sport being violated, we reserve the right to void any market (e.g. unusual period length, counting procedure, format of a match etc.).
16.6.4 In the case of the rules or format of a match differing from our implied information, we reserve the right to void any market.
16.6.5 Unless otherwise stated, all bets are settled on the result of regular time.
16.6.6 Settlement for markets containing a time interval will be as follows. The first interval is considered as 00:01 until the start of the minute indicated as the end. For the avoidance of doubt, the interval 1-15 (one – fifteen) mins is considered the period 00:01 to 15:00.
16.6.7 The last interval is considered as from the minute indicated until the end of the period as decided by the referee. For example in Soccer, the interval 30-45 (thirty – forty-five) minutes is considered as 30:01 to the end of the First Half. The interval 75-90 (seventy-five – ninety) minutes is considered the period from 75:01 until the end of regular time.
16.6.8 Bets placed on Player Statistics (player passes, player tackles, player total cards, player assists, player shots/shots on target) will be settled according to the official statistics of the game (including extra time if there is any). If the listed player is not in the starting lineup of the match, the bets will be settled as void.
16.7.1 Where relevant, podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the results. If there is no podium ceremony, results will be determined in accordance with the official result of the relevant governing body at the time of the market settlement, regardless of any subsequent disqualification or amendment to the results. If no official result is available then the result will be determined with reference to the available evidence known at the time of market settlement and the decision of the Company is final.
16.7.2 Markets are generally settled shortly after the conclusion of an Event. Purely as a customer service, some markets may be settled before the official result is declared. The Company reserves the right to reverse settlement in the Event of a market being settled in error and this will be reflected in your balance.
16.7.3 In the Event of uncertainty over any result then the Company reserves the right to suspend settlement of any market. If the outcome of a market cannot be verified officially, we reserve the right to void them or delay the settlement until official confirmation.
16.7.4 In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.
16.7.5 Where there is a conflict between the official results and the results posted on the results section of the Company’s Website, the conflict shall be resolved by reference to the Company’s video recording of the particular Event to determine the correct result. However, if no such video recording is available, then the correct result shall be determined in accordance with the result of the particular Event’s relevant governing body as published on its official website. If the official website is unable to provide the result or official website’s posted result is manifestly wrong, then the Company reserves the right to make decisions/ amendments to determine the final result. The Company’s decision is final and binding in this regard, however we will give our justification for the result upon request. This may include video evidence.
16.7.6 In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average. Any bet inadvertently accepted after an event has finished will be void.
16.7.7 Unless a specific reference is made in the individual section that covers the sport, settlement of all markets will be based on the official competition rules.
16.7.8 Unless a specific reference is made in the individual section that covers the sport, opponents must start the match for ‘head to head’ match bets to stand.
16.7.9 When no price is quoted for a tie and the official competition rules do not determine a clear winner or the official result is a tie, dead heat rules will apply. In a ‘Dead Heat’ the stake money on a selection is divided by the number of runners involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost.
16.7.10 Where bets are available on whether a specific number is odd or even, Zero will count as even and unless otherwise stated (in the market or in the individual sport rules) extra time, overtime and extra innings will not count
16.7.11 Where there is no action in an event after a bet has been placed the bet will be void.
16.8 Bet Delay Acceptance
16.8.1 Bets placed during an Event (‘Live Betting’) will almost certainly be subject to a delay, which will vary by sport and competition.
16.8.2 If any of the disruptions mentioned in this Section happen before the countdown timer ends, all bets placed using Timer Acceptance are immediately void:
- If there appears to be a possible red card or a red card is actually given;
- If there is a possible penalty or a penalty is given;
- If there appears to be a possible goal or a goal is scored by any team;
- Fortuitous events including, but not limited to, failure in any equipment or telecommunication that prevents the correct placing, accepting, recording or notification of bets, delays or interruptions in operation or transmission, communication lines failure.
16.8.3 When using our website, and subsequently the Timer Acceptance feature, the Customer acknowledges that the current score, time elapsed and other data provided on this site (including ‘Live’ TV pictures) while coming from a “live” feed provided by a third party is subject to a time delay and/or may be inaccurate, and that any bet placed based on this data is entirely at the customer’s own risk. The Company provides this data and accepts no responsibility for any loss (direct or indirect) suffered by the customer as a result of his reliance on it.
16.8.4 We reserve the right to refuse the whole or part of any bet without offering any explanation.
16.9 Maximum Winnings
16.9.1 Maximum bet limits vary from sport to sport and from game to game.
16.9.2 Minimum bet per event is 0.5 (five tenths) in the currency of the customer account.
16.9.3 A bet is accepted on the basis that it is the investment of one customer only.
16.9.4 The maximum amount that can be won (excluding stake) by one customer in one days betting regardless of stake is EUR 100 000 (one hundred thousand). Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final event on each bet is resolved, rather than the day on which each individual bet is placed.
16.9.5 The maximum numbers of selections in multi-bets and system bets is 30 (thirty) selections.
16.9.6 The maximum withdrawal amount from a no deposit bonus (loyalty bonus or a free bet bonus) is x3 (three) of the initial amount of the received no deposit bonus. The rest of the winnings that exceed this amount will be deducted by the Company.
16.9.7 In order to be able to request a withdrawal, the minimal wager of the free bet winnings has to be x3 (three). The customer has to roll over the amount of his winnings from the free bet, that was credited to his account, at least 3 (three) times on either single or multibet. Any bets made on Events with odds less than 1.5 (one and five tenths), will not be counted in the wagering of the winnings. Only bets which are settled as won or lost are counted towards any type of rollover requirements.
16.10 Time of Acceptance
16.10.1 If, for any reason, a bet is inadvertently accepted after the event or match has started the selection(s) affected will be made void. The only exception would be if the Event in question is covered by our ‘in running’ or Live service.
16.10.2 We reserve the right to amend obvious errors, and accept bets after an Event has started by mutual consent. If at the time the bet was placed, the race or event was resolved or at a stage where the client could have had any indication of the outcome we reserve the right to void that selection.
16.10.3 In the event of there being a dispute over the time at which a bet was placed, then the time at which it was recorded on our Servers will govern the settlement.
16.11 Live or In-Running Betting
16.11.1 Live or in-running betting is, by nature, subject to large and sudden changes in odds as the Event unfolds. For this reason, we cannot guarantee that prices will always be available, and reserve the right not to offer odds throughout the entire match at our absolute discretion.
16.11.2 In addition, we reserve the right to refuse or void bets, even when prices are displayed on our website, if due to circumstances outside of our control the prices shown are wide of the industry market price at the time the bet is placed. Our decision regarding this is final.
16.11.3 If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.
16.11.4 If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
16.12 Specific Betting Types
16.12.1 Outright (Future Bets)
16.12.2 Outright means betting on the winner of an Event, race or tournament.
16.12.3 If a competitor/player does not start an Event, race or tournament then all outright bets on that competitor/player will be lost unless otherwise stated in the specific sport betting rules.
16.12.4 If there are two or more winners, or a “dead heat” is declared in any outright market then your stake is divided by the number of winners, and this new amount is then settled at the full odds (not including the stake). For example, if there are multiple winners of the English Premier League Top Goalscorer market. In our example two players were declared as winners. Your bet of 1,000 (one thousand) on Sergio Agüero (one of the winners) at odds of 3.50 (three and five tenths) would be settled as follows: (1,000/2) x 3.50. 500 x 3.50 = 1,750 returns.
16.12.5 The term “any other player” (or any other team, score etc.) refers to all competitors or options not named in the market.
16.12.6 The term “others on request” refers to any unquoted player, team or score etc. Should you require a price for a selection not named in the market please contact our customer service and we will add in the selections you request. In all instances we will attempt to offer all obvious outcomes. For markets that refer to ‘Others on Request’ where a selection not named is the Winner. All bets would be settled as losers.
16.13.1 Moneyline means betting on one competitor or team to defeat another in an Event or to be placed higher in an Event match-up. Remaining Moneyline rules are set out in the Specific Event Betting Rules.
16.13.2 The term “The Field” refers to all competitors other than the competitor named in the Moneyline match up.
16.14 Handicap and First Half Handicap
16.14.1 Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. For both totals and sides betting all stakes are returned when the final score falls on the handicap line (in America termed as a ‘push’). Remaining Handicap rules are set out in the specific Sport Betting Rules.
16.14.2 First Half Handicap means betting on the team with the better score after adding the given handicap to the result of the first half of an Event.
16.15 Over/Under and First Half Over/Under
16.15.1 Over/under means betting that is determined by the total number of points (or goals, games etc.) in the final result of an Event. If the total is more than the Over/under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.
16.15.2 First half over/under means betting that is determined by the total number of points in the result of the first half of an Event. If the total is more than the over/under pre-designated line then the winning result is Over; if the total is less than the over/under pre-designated line then the winning result is Under.
16.16 Odd/Even, First Half Odd/Even, Single Team Odd/Even
16.16.1 Odd/even means betting that is determined by whether the total number of points (or goals, games etc.) in the final result of an event is odd or even. For all odd/even markets zero is counted as even for settlement purposes.
16.16.2 First half odd/even means betting that is determined by whether the total number of points at the end of the first half of an Event is Odd or Even.
16.16.3 First half bets will be void if an Event is abandoned before the end of the first half. But if an Event is abandoned after the end of the first half, all First half bets will be valid.
16.16.4 Single team odd/even means betting to predict whether the full-time score of a specific team in a match will be odd or even.
16.16.5 Any extra-time or overtime added in the match will not be counted for purposes of determining the full-time score except where stated either in the market or the individual sport rules.
16.17 Multiple Bets/Parlays
16.17.1 Multiple bets (or parlay) means bets in a combination of two or more selections placed as one wager. If all selections should win then the Multiple wins and will be paid at the combined odds of all selections. If one (or more) selections should fail to win then the multiple loses. If one (or more) selections should be postponed or void for any reason, then the odds for that selection will revert to 1.00 (one) odds.
16.17.2 During a match or Event (in play) if any part of the bet is rejected the whole multiple will be rejected. In play Events and pre-match events may be included in the same multiple.
16.17.3 Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. E.g. No goalscorer and 0-0 correct score in the same match. Our system should reject such bets but if taken in error the stakes will be equally divided as single bets. If you are unsure if your bet is related please check with customer service prior to placing your wager. The decision of the Company as to whether selections are related will be final.
16.18.1 The Company offers the option of Cash-Out before an event or market is finalised. If the Cash-Out request is successful, this will be displayed and the bet will be settled immediately. The actual final result of the related market will have no impact on the Cash Out amount. The Cash Out amount offered at any time is the total amount that will be returned to your account if accepted. If a bet is placed with the intention of using Cash-Out, the Company cannot guarantee that the Cash-Out feature will be always available. The Company reserves the right to reverse the settlement of a Cash Out if the bet, or a market is settled in error in addition to correcting obvious errors.
Betting rules and regulations for specific sports
17.1 American Football
17.1.1 All full-time markets, including Live Betting, will be settled on the final result NOT including overtime (unless otherwise stated in these or the market rules). In case of any delay (rain, darkness etc.) all markets will remain unsettled and the trading will be continued as soon as the match continues.
17.1.2 If a match does not start on the scheduled start date, or within 48 (forty-eight) hours then all bets will be void (unless stated otherwise).
17.1.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then full-time bets are still considered valid if 55 (fifty-five) minutes of the match has been completed (Pro and College Football). Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
17.1.4 First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, including any Overtime that may be played.
17.1.5 Fourth Quarter results, Quarter with the most points and Double Result markets do not include any Overtime that may be played.
17.1.6 If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid. As will all bets on any market already unconditionally determined.
17.1.7 The Home/Away venue for NCAA matches are provided as a reference only.
17.1.8 Unless a price is quoted for a tie, any market where the result is a tie will be void.
17.1.9 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 89 (eighty-nine) seconds), we reserve the right to void betting. If a wrong score is displayed we reserve the right to void betting for this timeframe.
17.2.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated).
17.2.2 If a player does not start a tournament or match then all bets on that player will be void.
17.2.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
17.2.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 (forty-eight) hours.
17.2.5 Golden set is not considered in any of the mentioned markets.
17.2.6 If a team retires all undecided markets are considered void.
17.3.1 All full-time markets, including Live Betting, will be settled on the final result NOT including extra innings except for ‘Who score the Xth point (run) and ‘Which Team will win race to X points’ or otherwise stated. In Japanese or Korean baseball a tie can be declared and in this case moneyline bets will be refunded.
17.3.2 If a game does not start on the scheduled start date (or within 12 (twelve) hours of the scheduled start time) then all bets will be void (unless stated otherwise). If a game is postponed or cancelled before its due start time, all bets are deemed No Action.
17.3.3 For baseball bets to be considered valid then the game must go nine innings (or 8.5 (eight and five tenths) innings if the home team is leading). If a game is ‘called’ or suspended and completed on a subsequent day then all bets (except those which have been unconditionally determined) will be considered void. Specifically for MLB, if a game is ‘called’, or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. If a game is ‘called’, or suspended, winners and losers for betting (including Totals) are official after at least 5 (five) innings of play unless the home team is leading after 4.5 (four and five tenths) innings. Other markets will be void unless a winning market has already been established.
17.3.4 If a game is suspended or called in extra innings then the score will be determined after the last full inning, unless the home team scores to tie or lead in the bottom half of the inning, in which case the score is determined at the time the game is called.
17.3.5 First 5 (five) innings bets are settled on the result at the end of five innings. If five innings are not completed, for whatever reason, then all bets will be considered void.
17.3.6 World Baseball Classic games can end early if a team is leading by ten or more runs after the opposing team has batted in at least seven innings or if a team is leading by more than fifteen runs after the opposing team has batted in at least five innings. Should this happen then all bets will be considered valid.
17.3.7 International Baseball games (e.g. Olympic matches) may be called early and for bets to be valid, 6.5 (six and five tenths) innings must have been completed.
17.4.1 All full-time markets, including Live Betting, will be settled on the final result NOT including overtime (unless otherwise stated).
17.4.2 If a match does not start on the scheduled start date (or within 12 (twelve) hours of the scheduled start time) then all bets will be void (unless stated otherwise).
17.4.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then full-time bets are still considered valid if at least 43 (forty-three) minutes of an NBA match, or 35 (thirty-five) minutes of any other basketball match have been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
17.4.4 First-Half results are the sum of the first and second quarters. Second-half results are the sum of the third and fourth quarters, not including any overtime that may be played. Apart from NBA and WNBA where all second-half markets include any overtime played.
17.4.5 Fourth quarter results do not include any overtime that may be played.
17.4.6 If a match is suspended or abandoned then bets placed on unfinished halves or quarters will be considered void. If the designated halves or quarters are completed then bets will be valid.
17.4.7 The home/away venue for NCAA matches are provided as a reference only.
17.4.8 Unless odds are quoted for the tie any market that results in a tie will be void.
17.4.9 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting.
17.5.1 In the event of a match starting but not being completed the player progressing to the next round will be deemed the winner. However set betting will be void.
17.5.2 If a match is postponed to another day bets are void. If a match is interrupted and continued within 48 (forty-eight) hours after initial start time, all open bets will be settled with the final result. Otherwise all undecided bets are considered void.
17.5.3 In case of a retirement and walk-over of any player all undecided bets are considered void.
17.5.4 If the players/teams are displayed incorrectly, we reserve the right to void betting.
17.6.1 All markets do not consider super overs unless otherwise mentioned.
17.6.2 Penalty runs are not considered in any over or delivery market (markets for multiple overs are not considered for this rule).
17.6.3 Twenty 20: all scheduled overs must be played for undecided markets to be settled unless the innings has reached its natural conclusion.
17.6.4 ODIs: a minimum of 90% (ninety percent) of the entire overs allocated for an innings must be played at the time that the bet was struck for markets to be settled unless the innings has reached its natural conclusion.
17.6.5 If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 (forty-eight) hours of its initial starting time.
17.6.6 If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.
17.6.7 In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.
17.7.1 Moneyline and markets refer to the winner of the match. Handicap and over/under markets are based on the number of sets (unless otherwise stated).
17.7.2 If a match is postponed and not started within twelve hours of the scheduled start time then all bets are considered void.
17.7.3 If a player does not start a tournament or match then all bets on that player will be void.
17.7.4 If a match starts but is not completed or is shortened then all bets will be considered void. In the event of a league match starting but not being completed set betting will be void but outright betting will be settled on the official competition rules. Other markets will be void unless a winning selection has already been established.
17.7.5 If the players/teams are displayed incorrectly, we reserve the right to void betting.
17.7.6 Bullseye counts as red check out colour.
17.8.1 Moneyline refers to the winner of an esports match-up who may be a team or individual competitor that defeats another or places highest in a match-up.
17.8.2 Tournament winner refers to the winning team or individual competitor in the finals of an Esports tournament.
17.8.3 All markets will be settled on the official results declared by the relevant Esports association or organizing body as may be posted in its official website. Any subsequent disqualifications or changes to the results will not be considered for betting purposes.
17.8.4 If a match-up is postponed, all bets are still considered valid if the match-up is resumed within 48 (forty-eight) hours from original schedule.
17.8.5 If a match-up has started but is not completed due to player disconnection or power interruption, then all bets will be void.
17.8.6 If a match-up was replayed due to a draw, player disconnection or power interruption, then all bets will be void. In case of replay, the replayed match-up will be considered as a separate and new market.
17.8.7 If the number of rounds/maps is changed from the original schedule then handicap and over/under bets will be considered void while moneyline bets will still be considered valid.
17.9.1 Unless stated otherwise, all floorball bets are settled on 60 (sixty) minutes play.
17.9.2 If a match is abandoned all bets are void unless an official result has been declared or a winning market has already been established. If a match is postponed bets are void if not played within 24 (twenty-four) hours of the scheduled start time.
17.10.1 All bets are based on the result at the end of the scheduled 40 (forty) minutes (2 x 20 minutes) regulation time. Extra-time or penalties DO NOT count.
17.10.2 If a match is postponed, or is suspended and is not resumed within 48 (forty-eight) hours of the scheduled start time, then all bets will be considered void except where unconditionally determined.
17.10.3 If a match begins before the scheduled time then only bets made before the actual kick-off will be considered valid. All bets placed after the starting time will be considered void, except for Live Betting.
17.10.4 If the team names or category are displayed incorrectly, we reserve the right to void betting.
17.10.5 Golden set is not considered in any of the mentioned markets.
17.10.6 If a team retires all undecided markets are considered void.
17.11.1 All golf bets are settled according to the official tournament results.
17.11.2 If a competitor/player does not start an Event, race or tournament then all outright bets on that competit outright or/player will be lost unless otherwise stated in the specific sport betting rules. If a golfer retires or is disqualified during a tournament or specified round then all bets on that golfer will be lost.
17.11.3 If a tournament or specified round is delayed or suspended then all bets will remain valid for forty-eight hours after the scheduled finish time.
17.11.4 When a tournament is reduced by weather or other outside influences then bets will be settled on the outright winner as long as eighteen holes have been played. If there is no play after an outright bet has been struck, it will be void, unless the event is to be played over different courses, in which case all bets will be void.
17.11.5 A player is deemed to have played once they have teed off. In the event of a player withdrawing after having teed off, stakes will be lost on outright or 18 (eighteen) hole betting. If a player should, having teed off, withdraw during the tournament for whatever reason then he will be deemed to have finished last for betting purposes.
17.11.6 Play-offs are included to determine the tournament winner. Dead heat rules will apply for placings.
17.12.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time. Extra-time and penalty shoot-outs do not count for full-time markets unless otherwise stated.
17.12.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined or an official result is declared. Bets will also be considered valid if an official result is declared by the relevant governing body.
17.12.3 If the match goes to a seven-metre shootout; the markets ‘Who scores the Xth point?’ and ‘Which team will win the race to X points?’ will be voided.
17.12.4 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 3 (three) minutes) we reserve the right to void betting.
17.13 Ice Hockey
17.13.1 Full-time markets may be offered as either “regular time only” or “including overtime and penalty shootouts” or both. For matches that are decided by a penalty shoot-out then the winning team will have one goal added to their score to determine the final result. All markets (except period, overtime and penalty shootout markets) are considered for regular time only unless it is mentioned in the market.
17.13.2 If a match does not start on the scheduled start date (or within 48 (forty-eight) hours of the scheduled start time) then all bets will be void (unless stated otherwise).
17.13.3 If a match starts but is suspended or abandoned within 48 (forty-eight) hours of the scheduled start time then full-time bets are still considered valid if 55 (fifty-five) minutes of the match has been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
17.13.4 For period betting, a period must be completed for bets to be considered valid.
17.13.5 Third period results do not include any overtime or shoot-outs that may be played.
17.13.6 Ice hockey Live Betting is settled on the result at the end of normal time (three periods). Overtime and shoot-out results do not count – unless otherwise stated. If a market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting. If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.
17.13.7 In 60 (sixty) minute betting a price will be offered for the draw and in the event of a draw stakes on teams to win in 60 (sixty) minutes will be lost.
17.14 Motor Sports
17.14.1 Motor Sports include, without limitation, Formula One, Moto GP and A1GP.
17.14.2 Podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the race result. If there is no podium ceremony then the result is that declared by the relevant governing body immediately after the end of the race. Qualifying markets are based on the final qualifying positions declared by the governing body immediately after the end of qualifying.
17.14.3 If the scheduled venue is changed then all bets will be considered void.
17.14.4 If a race is postponed then all bets are still considered valid if the race is started before the forty-eight hour expiration, otherwise all bets will be considered void. If a race starts but is not completed then all bets will remain valid if an official result is declared. If no official result is declared then all bets will be void.
17.14.5 A motor race is deemed to have started when the signal is given to start the warm-up lap. If a competitor is not ready to start from the grid (or pit lane) then bets on that racer will be lost in outright bets. If a competitor fails to start the official qualifying session then pole position bets on that racer will be void.
17.15 Rugby League
17.15.1 All full-time markets, including Live Betting, will be settled on the final result at the end of the match. Markets are based on the result at the end of a scheduled 80 (eighty) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death.
17.15.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
17.15.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.
17.15.4 In handicap betting, a tie price will usually be quoted and if the game is a draw on the handicap, then bets on each team will be losers.
17.15.5 In the event of a change of venue, bets will stand providing the change isn’t to the opponent’s ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void.
17.15.6 If the team names or category are displayed incorrectly, we reserve the right to void betting.
17.15.7 In bets involving total tries/points, penalty tries count.
17.16 Rugby Union
17.16.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time (80 (eighty) minutes). Extra-time does not count for full-time markets, unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death. Rugby Sevens markets will be settled at the end of normal time (usually 14 (fourteen) or 20 (twenty) minutes). Extra-time does not count for full-time Rugby Sevens markets.
17.16.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
17.16.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.
17.16.4 In handicap betting, a tie price will generally be quoted and if the game is a draw on the handicap, then bets on each team will be losers.
17.16.5 In the event of a change of venue, bets will stand providing the change isn’t to the opponent’s ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void. If the team names or category are displayed incorrectly, we reserve the right to void betting.
17.16.6 In bets involving total tries/points, penalty tries count.
17.16.7 For both codes of Rugby specifically for Live Betting the following will apply. If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting.
17.17 Snooker and Pool
17.17.1 Moneyline and handicap markets refer to the winner of the match. Over/under and odd/even markets are based on the number of frames/racks (unless otherwise stated).
17.17.2 If a player does not start a tournament or match then all bets on that player will be void.
17.17.3 If a match starts but is not completed then all bets are considered void, except for those on markets which have been unconditionally determined.
17.17.4 In the event of a league match starting but not being completed frame betting will be void but outright betting will be settled on the official competition rules.
17.17.5 If a match is postponed all bets will be void unless the match is re-scheduled within 24 (twenty-four) hours of the original start time.
17.17.6 In the case of a retirement of a player or disqualification all undecided markets are considered void.
17.17.7 In the case of a re-rack settlement stays if the outcome was determined before the re-rack.
17.17.8 No fouls or free balls are considered for settlement of any potted-colour market.
17.17.9 In case of a frame starting but not being completed, all frame related markets will be voided unless the outcome has already been determined.
17.17.10 If the players/teams are displayed incorrectly, we reserve the right to void betting.
17.18.1 Where matches are scheduled for play other than regular 90 (ninety) minutes play (e.g. Under 17 (seventeen) Tournaments or special time periods of play on various tournaments or friendly matches) all bets will be settled at the end of that scheduled time.
17.18.2 Where less than regular time is played, the Company reserves the right to suspend settlement of all bets pending the official result of that match.
17.18.3 Unless non regular time matches are expressly indicated on the website prior to a soccer matches, bets taken on such matches will be considered void.
17.18.4 If a soccer match is postponed, unplayed, or is abandoned or suspended and not resumed within 48 (forty-eight) hours from the scheduled commencement time (and the Venue remains the same), then the match is void (irrespective of any official decision to honour the result). The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company; however bets will stand on any market where the outcome is already decided. A match that is moved to accommodate TV schedules (i.e. from Saturday at 3pm to Sunday at 4pm) will not be treated as a postponed match for the purposes of this rule and all bets will stand.
17.18.5 First Half Betting applies to first half play only. If a match is abandoned during the first half then all bets are considered void. If a match is abandoned during the second half then all first half bets are still valid.
17.18.6 The Company provides information (e.g. neutral ground, Red card, timer, statistical information, dates, commencement, etc.) as a service and accepts no liability whatsoever in the case of any error. It is the customer’s responsibility to be aware of the correct information for any match.
17.18.7 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is actually played on a non-neutral pitch or vice versa, all bets are considered valid. In the event of a change of venue (home team plays away or vice versa), all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse (home team is always listed first).
17.18.8 For Live Betting, bet placement is allowed up to the ninetieth minute in addition to any injury time added, until full time for most games (at the discretion of the Company). Any actions other than the ones mentioned in the clause, will be considered Safe Play and thus all pending bets placed may be considered for acceptance: Play in or around the penalty spot area; a penalty; and free-kicks deemed by the Company as dangerous and offer the possibility of a goal may result in suspension of all markets.
17.18.9 For Live Betting, all pending bets will be automatically rejected as of the moment the referee ends the match in half time and/or full time.
17.18.10 If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 5 (five) minutes) we reserve the right to void betting. If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
17.18.11 All odds are subject to fluctuation and are based on the result at the end of 90 (ninety) minutes regular time play (except half time, first half markets, overtime and penalty shootout). Markets are based on the result at the end of a scheduled 90 (ninety) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or golden goal. Occasionally prices will be offered to qualify (outright) in addition to 90 (ninety) minute prices.
17.18.12 If the team names or category are displayed incorrectly, we reserve the right to void betting. If a team plays a different opponent to the one listed that selection will be void.
17.19 Soccer Markets
17.19.1 There are various markets in Soccer that warrant their own individual Rules:
- Bets apply to regular time only. Own goals are (based on official authority) omitted or count as “No GoalScorer” if the game has only ‘own goals’. If for any reason an unlisted player scores a goal all bets on listed players stand.
- Bets on First GoalScorer will be considered void if a player never plays or comes on the pitch after the first goal of the game has been scored, except in the case of an own goal, which is ignored. All players who took part in the match since kick off (or previous goal in the case of Next GoalScorer) are considered as runners.
- Bets on Last or Next GoalScorer will be considered void if a player never plays. Player to score Last Goal applies for any player, whatever the time he entered the game. Bets on Anytime GoalScorer, apply to any player involved in the game, regardless of the time they enter the game. Bets on Anytime GoalScorer will be considered void if the player takes no part in the Match.
22.214.171.124 Booking Markets
- A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow and subsequently a red card – this counts as three cards overall. As a result, a player cannot receive more than 3 (three) cards in a match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.
126.96.36.199 Booking Markets including Points
- A yellow card counts as 10 (ten) points and any red or second yellow/red card as 25 (twenty-five) points. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 (thirty-five) points per match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including players that have already been replaced, coaches, managers, players on the bench who have not taken part in the match) are not taken into consideration.
- Corners won but not taken do not count for market settlement. A corner is counted for settlement of bets only in the case it is executed.
17.20 Table Tennis
17.20.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated).
17.20.2 If a player does not start a tournament or match then all bets on that player will be void.
17.20.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
17.20.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 (forty-eight) hours.
17.20.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.
17.20.6 In the case of a match not being finished all undecided markets are considered void.
17.20.7 If the players/teams are displayed incorrectly, we reserve the right to void betting.
17.21.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based either on sets or games (please refer to market title); over/under and odd/even markets based on games (unless otherwise stated).
17.21.2 If a player does not start a tournament (outright betting) then all bets on that player will be lost. In the case of match betting, then all bets on that player will be void.
17.21.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
17.21.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed.
17.21.5 All bets will still be considered valid regardless of any change of venue or court surface (including moving matches from outdoor to indoor courts or vice versa). In case of any delay (rain, darkness, etc.) all markets remain unsettled and any Live trading will be continued as soon as the match continues.
17.21.6 If the scheduled number of sets required to win a match is changed from that originally scheduled then all bets will be void, except for those that have been unconditionally determined and the match result.
17.21.7 First set winner (second, third set winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed. In all cases where a match is finished before certain points/games were finished, all affected point/game related markets are considered void.
17.21.8 Game winner markets refer to the winner of a specific game, e.g. Set 1 Game 1; Set 1 Game 2 etc. Should there be a retirement/disqualification during an incomplete game then all bets will be considered void. If a game is completed by the Umpire awarding a ‘penalty game’ then all bets on that game will be considered void (though if the game is completed by the Umpire awarding a ‘penalty point’ then all bets are still valid). If a game is suspended then all bets are still considered valid if the game is completed within 24 (twenty-four) hours.
17.21.9 If a match is decided by a match tie-break then it will be considered to be the third set. Every tie-break or match tie-break counts as 1 game.
17.21.10 If penalty point(s) are awarded by the umpire, all bets on that game will stand.
17.21.11 If the players/teams are displayed incorrectly, we reserve the right to void betting.
17.22 Volleyball and Beach Volleyball
17.22.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated). Bets are settled on the official result.
17.22.2 If a team does not start a tournament or match then all bets on that team will be void.
17.22.3 If a team retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
17.22.4 If a match is postponed or suspended then all bets are still considered valid if the match resumes before the 48 (forty-eight) hour expiration (bets where a winning market has already been established will never be void). With the exception of Olympic Games and World Championships events, bets stand provided it is rescheduled before the closing ceremony.
17.22.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.
17.22.6 Golden set is not considered in any of the mentioned markets.
17.22.7 Unless odds are quoted for the tie in the event of tie any means used by the official body to determine the winner will count for settlement purposes.
17.23 Water Polo
17.23.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time (four quarters). Extra-time and shoot-outs do not count for full-time markets.
17.23.2 If a match is postponed, suspended or abandoned and not resumed within twelve hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
17.23.3 First Half markets refer to the result of the first and second quarters. All bets will be considered void if the specified half is not completed.
Annex 1. Bonus Crab
1. This promotion is available to all players who are eligible to receive promotions.
2. Each eligible player can qualify for 1 try at the Claw Machine per day, by making a first deposit. The minimum deposit is 10 EUR.
3. A player can qualify only for 1 try per 24 hours – The next time a player can qualify for a new try would be at least 24 hours after the previous qualifying deposit.
4. After the start of the try, a player will have 30 seconds to grab a toy in the Claw Machine.
5. Each try at the Claw Machine can bring prizes based on the toy which falls in the targeted tank. Prizes can be:
- They are added in the Real Balance and subject to the regular deposit requirement of x1 time wager before being withdrawable
- They are added in the Bonus Balance and are subject to wagering requirement of x50 times the Bonus amount
- The Free Spins are credited on a popular slot selected by administration and are set to minimum spin value. They cannot be exchanged for another bonus or used on another game.
- The winnings from the Free Spins will be credited to the Bonus Balance and will be subject to x40 times wagering requirement before being withdrawable.
If more than one toy is won, only one randomly chosen win will be available.
6. The maximum bet allowed while playing with bonus money is 5 EUR until all applicable wagering requirements are met.
7. Different Games contribute differently towards the bonus release. For complete Casino Bonus Terms, please visit section 7 of General Terms and conditions.
8. The wagering requirement of any bonus must be met within 10 days of the bonus activation. Should the wagering requirement not be met within this timeframe, the bonus amount and any derived winnings will be voided.
9. This promotion is valid in accordance with the Terms and Conditions.