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Responsible gaming

Welcome to PlayZilla Casino, your premier destination for world-class online gaming, where we believe that entertainment should always be thrilling, exhilarating, and above all, fun.

Our commitment to Responsible Gaming is at the core of our ethos, as we value and understand the importance of creating a safe, secure, and balanced gaming environment. We pride ourselves in fostering a culture where players can revel in the excitement of our casino, while maintaining control over their experience.

It’s all too easy to get lost in the electrifying world of online gaming, but at PlayZilla, we stand as your trustworthy guide. Here, you’ll find an array of resources and tools aimed at promoting responsible gaming, making sure the fun never tips into the realm of concern. After all, our aim is to enhance your gaming pleasure, not overshadow it with worry.

As you traverse the vibrant corridors of Play Zilla, always remember: the power of play lies in your hands. Your enjoyment, security, and wellbeing are our topmost priorities, shaping every facet of our platform. We diligently work to ensure our games remain an enjoyable pastime, not a problem.

Welcome to our Responsible Gaming page, where we share our commitment to ensuring your gaming experience is both rewarding and sustainable. Here, you’ll find comprehensive information on our responsible gaming policies, tips to maintain a healthy balance, and support services should you, or someone you know, require assistance.

Discover the thrills, the passion, and the enjoyment of gaming, but always remember: Play responsibly with Play Zilla. Gaming should always be a choice, never a compulsion. Happy gaming!

Maintaining control

Gambling should be seen as a fun and exciting way to spend time, and not as an income. It is difficult for some players to perceive gambling only as a mean of relaxation and risking only what they can afford, as most players do.

To maintain control and prevent gambling addiction, you always need to consider the following:

  • You should take gambling not as a way to get income, but as way to spend leisure time;
  • You should not seek immediate refund, as you always have a chance to win another time;
  • Play only if you have “extra” funds;
  • Pay attention to the time and the amount of money spent in the game;
  • If you think that you need a break from gambling, you can contact the support team and we will exclude you for a while;
  • Self-exclusion request: you can contact Support Service Team via e-mail:, and we will close your account within next 24 hours. It’s the player’s responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it’s the player’s sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

For questions or problems related to gambling, you need to contact one of the organizations listed below.


If you are worried that gambling has a negative impact on your life or lives of your close ones, the following questions can help you figure it out.

  • Does gambling distract you from going to work or school?
  • Is gambling to you simply a way to spend some time or avoid boredom?
  • Do you play alone for long periods?
  • Have others ever criticized your gambling?
  • Have you lost interest for family, friends and hobbies because of gambling?
  • Have you ever lied to cover up the amount of money or time spent on gambling?
  • Have you ever lied, stole or borrowed money for purpose to get money to gamble or to pay gambling debts?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Do you play until you lose all your money?
  • Do you try to recoup as soon as possible right after loss?
  • Do you feel lost and desperate when you run out of money while gambling?
  • Can any arguments, frustrations or disappointments make you want to play?
  • Do you feel depressed or even suicidal because of your gambling?

If your answer to most of the questions is yes, there is a possibility that you have gambling problems. In order to discuss this issue, you should contact one of the organizations listed below, which will be able to give you advice and support.

Organizations that give consultation in the field of gambling

GamCare, leading authoritative organization that gives consultations, advice and practical help in order to deal with social consequences of gambling in Great Britain, you can visit their website:

Confidential Helpline: 0845 6000 133.

Gamblers Anonymous – a fellowship of men and women who have come together to solve their own problems associated with gambling and help other compulsive gamblers. There are regional offices around the world. Information about the services Gamblers Anonymous is on their website:

Gambling Therapy provides support and counseling for those affected by gambling. Members of the gambling group therapy work both in the UK and abroad. Information about the site can be found at:

Underage players

Registration at our Website for persons under 18 is prohibited and illegal. The company takes the responsibility for verification of the age of all the clients. All winnings gained by underage players shall be canceled.

System of filtration

Parents can control children’s access to the Internet by installing a filter. Using these filters will help protect your children from sites with gambling. When you use the computer together with family or friends, who, by law, are not entitled to register and bet on our site, we recommend the following ways of filtering and parental control:

Net Nanny™

  • Why is Responsible Gaming important?

    Responsible Gaming is fundamental to PlayZilla Casino because we prioritize the well-being and safety of our players above all else. We believe that gaming should remain a fun and enjoyable activity, not a source of distress or financial strain. By promoting Responsible Gaming, we aim to maintain a secure and fair environment, ensuring our players can enjoy their gaming experience without any negative consequences.

  • How can I set limits on my betting or gaming time?

    At Play Zilla, players can easily set daily, weekly, or monthly deposit, loss, or wager limits directly in the 'Account Settings' section. Additionally, to manage your gaming time, you can set session limits to ensure you're not playing longer than intended. If you require assistance setting up these limits or have questions, our dedicated customer support team is here to help.

  • What should I do if I feel my gambling habits are becoming problematic?

    If you begin to feel that your gaming habits are affecting your daily life or causing distress, we strongly encourage you to reach out to our customer support team. They can guide you through options such as taking a break, setting limits, or even self-exclusion. Furthermore, consider seeking professional help or counseling to address any potential gambling concerns. Remember, there's no shame in seeking help; we're here to support you every step of the way.

  • Can I self-exclude from PlayZilla if I need a break from gaming?

    Absolutely. We understand that sometimes players may need a break. At Play Zilla Casino, we offer a self-exclusion tool which allows you to temporarily or permanently exclude yourself from our platform. During this time, you won't be able to log in or play until the period you've set expires or until you decide to end the self-exclusion, ensuring you have the time you need away from gaming.

  • Are there organizations I can reach out to for support with problem gambling?

    Yes, there are numerous reputable organizations dedicated to helping individuals facing challenges with gambling. Some of these include GamCare, Gamblers Anonymous, and the National Council on Problem Gambling. If you're seeking immediate guidance or assistance, we urge you to contact any of these organizations. They offer confidential support, resources, and counseling to individuals in need.